ODOR REMOVAL SERVICE

Ozone treatment service rules and warranty.

Agreement between parties:
Customer and ozone treatment service provider

• service provider is not responsible for any damages (health and property) caused by ozone treatment
• service provider ensures that he has proper knowledge and expertise about ozone cleaning
• customer ensures that for ozone treatment time no one has access to his/her property

Customer responsibilities prior to ozone treatment (otherwise service guarantee does not apply) :
• property must be cleaned to reasonable order,
• carpets or hard floors must be professionally cleaned,
• all odor-causing items (cigarettes, curry, trash, etc) must be removed
• all visible residue must be cleaned with bleach or hydrogen peroxide ( like curry oil residue on the stove, kitchen walls, and cabinets)
• all HVAC filters must be replaced
• absolutely no painting done before ozone treatment, all painting (oil-based paint) must be done after treatment
• if the odor is strong all windows and duct must be cleaned before ozone treatment
• all light bulbs must be replaced
• absolutely no pets, animals, living organisms, plants can be left on to the property for ozone treatment time.
Service provider responsibilities:
• All ozone treatment equipment must be tested and in working order
• Operating technician must be fully qualified
• must make sure that it is safe to use ozone in customer’s property
• by request – service provider must present service estimate by paper or by e-mail before ozone treatment, and invoice when treatment is done

Service will take 24-48 hours to complete, which will be decided by the service provider.
HVAC must be on all treatment time, Fan ON position, and average temperature between 68-72F
Payment for ozone treatment must be instant when a job is completed, Check or cash is preferred for credit card payment we use Paypal and there is 2.9% service fee that must be paid by the customer. *The customer has the right to make complaints up to 7 days after service, in case of complaining customer must give the service provider access to the property to make an investigation. For ozone treatments – no any kind of warranty for strong odors or if after the service customer won’t repaint surfaces with oil-based paints and do not replace the carpets. Ozone treatment is not an alternative for cleaning – the property must be professionally fully deep cleaned before the service. Ozone treatments – we are not responsible for any damage or color changes that make occur (ceiling, walls, flooring, furniture, etc.),
The customer has the right to make complaints up to 7 days after treatment, in case of complaining customer must give the service provider access to the property to make the investigation. The service provider has the right to ask for a third party (qualified) opinion.
In Case of complaint, the Customer can’t hold or cancel the payment before an investigation is completed.
There is absolutely no warranty for mildew, mold, musky smell, or any severe/extreme level of odors.
Ozone re-treatment discounts up to 50% off from the initial price.
Warranty is not transferable, null, and void if a property is sold.

All services rendered hereunder shall be provided in accordance with all ordinances, resolutions, statutes, rules, and regulations of ATN and any Federal, State or local governmental agency having jurisdiction in effect at the time service is rendered.

CE Odor Removal ℠ is a servicemark operated by Calamus Enterprises Llc. Calamus Enterprises Llc is not responsible for any damages (health and property) caused by the service. All services rendered hereunder shall be provided in accordance with all ordinances, resolutions, statutes, rules, and regulations of ATN and any Federal, MD State, or local governmental agency having jurisdiction in effect at the time service is rendered.